Crescent Bank And Trust
Reviews and Complaints
www.cbtno.com
Anonymous
Pinellas Park, Florida
I have been trying to get involved with someone to help me with my auto loan
I have been trying to get involved with someone to help me with my auto loan Im trying to return my car I am very ill and I cannot pay for the car anymore and my payments have been on time every month and I just feel that some kind of reimbursement should happen for me and its not happening and Im not happy right now
Frankie B Fkd
Chicken *** customer service
I had missed no payments for 3-years. My car was impounded by JSO for 7 days. when i go get it Crescent had picked it up and now charging me 1500 to get it back. I had 400 for the impound but not 1500 CBT wanted. They picked my vehicle up it was not delinquent. and they would not work with me. It was 14 days before I got thru to customer service. The manager was on vacation and the person handling had left early and I never got a call back. Now my credit report is saying they repossessed my vehicle.
Cons:
- Incorrect credit reporting
- Poor customer service
Reason of review:
Bad quality
Preferred solution: update my credit report
nathan h Ibi
Early payment
I paid 7 days prior to the actual due date of my loan through their online payment company Paymentus. After the 1st of the month I began getting calls from them stating that I had not made my monthly payment. I pulled my banking records to ensure that I completed the payment and money was taken out of my account by them. I argued with the person on the phone and after being transferred to a supervisor I was told that I didn't make my monthly payment, that I made an "extra" payment. When I told them no that it was my monthly payment I was asked why I made it a week before it was due and I told them I do not have to explain that to them. I was then told that they could not move the money from one payment to another and I had to speak to two other people and get it "approved" by someone before they fixed it. The following month it happened again and it took 3 complaints to the BBB and threatening to involved a lawyer to get the interest and late fees removed. I will never again pay my auto loan prior to the actual day it is due.
Cons:
- Company as a whole
Reason of review:
Poor customer service
Preferred solution: Correctly bill customers in the future
Anonymous
Houston, Texas
Car payment
I call and the emploew took my bank account and routinq number and put it wrong my payment was decline
Tai w Cst
East Meadow, New York
Dispute hard inquiry
Re: Reporting Unauthorized Credit Inquiry To whom this may concern, I am writing to request the removal of unauthorized credit inquiry/inquiries on my (name of the credit bureau Experian credit report. My latest credit report shows one credit inquiry that I did not authorize. I writing to dispute the following inquiries and asking for their removal from my credit report. Please have this unapproved inquiry removed from my credit report within 30 days, as it is harming my ability to obtain new credit. I would appreciate a copy of my credit report once this issue is resolved. Thank you for your assistance. Sincerely, Tai Welcome
Anonymous
Lansdale, Pennsylvania
Run as fast as you can when somebody says cresent bank
payoff figure gets higher eveytime i ask for it, crazy fees to pay them off,and everyone has a different time line as to when you get title.
Not t Jda
Mobile, Alabama
Horrible
The call constantly the at all times even when you tell them you are unable to speak with them. I paid off a car loan with them 4 weeks ago and still have not recieved the title. They told me that it "takes a while" to process the final payment even though it was processed the same day i made the final payment. Half the people that work there are extremely rude, the other half you cant understand because the heavy foriegn accent. I hope to a higher power i do not have to deal with this shady bank on my next auto loan.
Reason of review:
Bad quality
Anonymous
Redford, Michigan
New Auto Loan
I am a new customer I have not received my payment coupon book yet and am ready to make my first payment. My name is Bettye Porter of Livonia,MI 48152 I purchased my vehicle from Starr Lincoln in Southfield,MI on 08/31/19. My mailing address is P.O. Box 511225 Livonia,MI 48151, Physical address is 33873 Pondview Circle Livonia,MI 48152. My payment is due on 09/13/19. I need the account number.
Delayne Qky
Marrero, Louisiana
Check on liens
Need to check and see if the car I payed for is owed buy this bank
john d Rgr
Jacksonville, Florida
Sick of calls
constantly calling my phone. will not stop. yell and tell them to stop calling. they ignore. they wake me up in the mornings with aggravating calls. I block but they call me from another number. reporting.
Reason of review:
stop freaking phone calls
Anonymous
Dallas, Texas
Company policy
Worse company ever. Should be a law against some of the things they do. If I have to have a loan to get anything... I will do without before I take anything from CB&T
Anonymous
Wichita, Kansas
Worse bank to do business with
I couldnt handle the phone calls 7 minutes apart so i filled chapter 13 bankrupty havent heard from them since my loan never went down for about a year and the late change after one day past ur due date was so high it was like paying a second payment
Reason of review:
Poor customer service
CMDR C
Champlain, New York
Fraudulent company
cresent bank and trust should be charged with identity theft and conspiracy to commit felony fraud against the American People. As, they have without my girlfriend"s or my verbal and or written permission have dispursed our personal information to over 4 countries this is an act of identity theift and they stand accused of it now.. This is not acceptable. they have been saying im late on my payment since we got the elantra in may 15. they say that there is no grace period even though im told i have 10 days to pay before a late fee is added but, they add the late fees anyway in as much as $ 159.00 or more every month. my payments never go down interest keeps accumulating. I had a mod done which was supposed to reduce my payment and interest payment went down from 300 - 229 but interest didnt. oh ya they say they reduced it from 21.5 - 12% but they keep reporting 15% interest they are still charging me 21.5% interest for the term of the loan that they already calculated for the entire loan term when we first got it. Plus now they are charging me 12% on top of that. they never recalculated the loan at 12% only it has the previous rate amount attached to the loan. They are costantly reporting me late so my credit score never goes up it just keeps falling so i have no way to get it refinanced or traded. they are very disrespectful and when you give it back they hang up. I truly believe that a federal investigation into this company and their policies and procedures needs to be done so i will spare no effort or time making this happen. I have screenshots of my account with them as well as all my paperwork that i have recieved from them.
Loss:
$999999
Reason of review:
Poor business ethics
Preferred solution: fix my credit rating to good, return my car you stole, I want a public apology, i want the ceo"s to publically admit to frauding people. i want them all fired and i want Cresent bank and trust closeed permanetly and forever.
Traci M Yai
Rude Customer Service and Unneccessary Calls
I just bought a car on 02/23/2019, and financed my auto loan with Crescent Bank and Trust. On March 1, 2019, I received a phone call, at work, asking me to provide personal information "to verify" what the car dealership has already verified and submitted. When, I questioned why I was being called, I was told by an unidentified caller to either provide the information or just return my car to the dealership. #1. A call, such as this, is not warranted. Send my payment book in the mail. #2. My initial experience would not make me recommend this bank or the dealership that uses them. #3 Another call will be deemed harassment, then I WILL return the call and ask for my $4000 down payment back.
Cons:
- Customer service
Reason of review:
Poor customer service
Preferred solution: Payment Book/Schedule emailed or sent via regular USPS mail.
Anonymous
Winston Salem, North Carolina
These people are bullshit.DONT DO IT
First of all. I was leaving in the same place for 11 yrs. Yes I did get behind on my car payment and agreed for a one time dble payment from my checking acct. Without permission they did it again and my life has been down hill since then. In the mean time Ive been diagnosd with cancer..had to move and the only means of transportation is now back in their hands. Somehow .. Someway...I do hope this comes back on them 10 fold. *** ***
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